Last Updated: 2/24/2024

Welcome

The Rough, LLC ("The Rough," "Shop The Rough," "us" or "we") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you access or use the website www.shoptherough.com (the "Website"), or the related products, content, activities, features, and services available on or through the Website (the "Service(s)"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

In this Policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), mailing, billing or other physical address, email address, telephone number, billing information, third-party payment information (i.e., PayPal), as well as any similar identifying information or information associated with the foregoing.

This Policy applies to the information we collect on this Website; in email, text, and other electronic messages between you and this Website; through mobile and desktop applications you download from this Website; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy. It does not apply to information collected by The Rough offline or through any

other means, including on any other website operated by The Rough or any third party, nor does it apply to any third-party application or content (including advertising) that may link to or be accessible from or on the Website or Services.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will use and treat it. If you do not agree with the terms of this Policy or our Terms of Use posted on the Website, which are expressly incorporated herein by reference and made a part of this Policy, your sole remedy is to discontinue your use of the Website and Services. By accessing or using the Website or Services, you agree to this Policy, which may change from time to time. Your continued use of the Website and Services after we make any changes to this Policy is deemed to be acceptance of those changes, so please check the Policy periodically for updates. We will also endeavor to alert you to any changes to the Policy, but we do this as a courtesy and not as a condition to your being bound by any new terms.

U.S. Governing Law

The Website is designed for and targets U.S. audiences and is governed by and operated in accordance with the laws of the United States. We make no representation that the Website and Services are operated in accordance with the laws or regulations of, or governed by, other nations, and we do not warrant or imply that the Website and Services are appropriate for use outside of the United States. By using the Website or Services, you certify that you meet the age and other eligibility requirements outlined in our Terms of Use. If you do not meet such age and other eligibility requirements, please discontinue using the Website and services immediately, as your continued use indicates that you are agreeing to the collection, use, disclosure, management, and storage of your information as described in this Policy.

If you are located outside of the United States, you use the Website and Services at your own risk and initiative, and you are solely responsible for compliance with any applicable local, national, and international laws. By using the Website and/or Services and/or providing us with any information, you: (a) consent to the transfer and processing of any information to and within the U.S., (b) acknowledge that U.S. law may provide a lower standard of protection for personal data than the laws of your location and/or residence, and (c) understand that we will collect, transfer, store, process, manage and/or handle your information in accordance with this Policy and U.S. law. Consequently, to the fullest extent permitted by law, you hereby waive any claims relating to the processing of your information in accordance with this Policy that may arise under the laws and regulations of any other country or jurisdiction.

Children Under the Age of 13

The Website and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, do not use or provide any information on the Website or Services, make any purchases through the Website, use any of the interactive or public comment features of the Website or Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at support@shoptherough.com

Information We Collect About You and How We Collect It

Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device 

• Web pages you visited prior to coming to this website 

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address

• Details relating to your purchase (for example, your shirt size)

• Email address

• Name

• Phone number

We share this information with Squarespace, our online store hosting provider so that they can provide website services to us. Our payment processor(s) Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/privacy. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Form Block Submissions

When you submit information to this website via web form, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider so that they can provide website services to us.

We share this information with Squarespace, our website hosting provider so that they can provide exclusive member site hosting services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

For Use of Share Buttons

This website includes share buttons that enable you to share pages or other content from this site to the following third-party services: Facebook, Instagram, X, and YouTube. If you click a share button, these third parties may receive your personal data, including: Information about your browser, network, and device details about the web page or content you shared or proposed to share Your IP address

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

• Billing and shipping address(es)

• Details about your orders (for example, your shirt size)

• Email address

• Name

• Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart if all of the following occur:

• You enter your email address at checkout or are logged into your customer account.

• You add a product that is in stock to your shopping cart.

• You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a customer account

• Your customer account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

• Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

• Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

Contact Us

If you have any questions about this Policy, the practices of the Website, or your dealings with the Website, or if you wish to update your preferences, you may contact us using the following method:

Email: support@shoptherough.com