REFUND POLICY

Thank you for shopping at The Rough!

At The Rough, our primary goal is customer satisfaction. While we typically do not accept returns, we understand that there may be instances where a product does not meet your expectations. Therefore, we have established the following return policy to ensure your happiness:

  1. Returns for Misrepresented Items: If you receive a product that is not as described or falls short of your expectations, we will do everything within our power to rectify the situation and ensure your satisfaction.

  2. Timeframe for Returns: You must initiate a return within 5 days of receiving the item, as indicated by the tracking number associated with your order.

  3. Product Inspection: Please note that while we thoroughly inspect all items before shipment, as our products are pre-owned, there may be instances where imperfections are overlooked. We apologize for any inconvenience this may cause and assure you that we strive to provide accurate descriptions and quality products at all times.

  4. Return Procedure: To initiate a return, please contact our customer service team at support@shoptherough.com to discuss the issue and obtain further instructions.

  5. Refund or Exchange: Depending on the nature of the issue, we may offer a refund or exchange for the returned item. Our team will work with you to determine the best course of action to ensure your satisfaction.

  6. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a misrepresentation of the product.

  7. Conditions for Returns: Please ensure that the item is returned in its original condition, with all tags, packaging, and accessories included. Returns that do not meet these conditions may be subject to additional fees or may not be eligible for a refund.

  8. Final Discretion: The Rough reserves the right to make the final decision regarding all returns, exchanges, and refunds. We will always strive to uphold our commitment to customer satisfaction and fairness in all cases.