SHIPPING

US DOMESTIC SHIPPING

Please allow 2 business days for us to process your order.

If you purchase multiple items, I make sure to combine shipping and will automatically refund shipping overages at time of shipment.

Orders received after 5 PM CT will be processed on the next business day.

We typically ship via USPS, UPS and do not ship on U.S. holidays.

Once processed, orders shipped within the U.S. typically arrive within 7 business days.

If there’s a delay in your order, please check the tracking information provided in your order confirmation email.

The Rough cannot be responsible for carrier delays.

RETURNS

RETURN COST

Please note that, in most cases, you are responsible for the costs of returning items.

If the packaging is no longer available following delivery, please ensure that the parcel is adequately repackaged in the same number of boxes as received and in a way that secures its contents from being damaged while it is making its journey back to us.

7 DAYS TO RETURN

MUST send a return request to support@shoptherough.com.

RETURNS

Once the item is returned back to us, we will process the refund and the timing may vary depending on your payment method.